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Training provider

CHELMSFORD COLLEGE

Employer reviews

Excellent (35 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 71% 29% 24
Getting new apprentices started 85% 15% 20
Reporting on progress of apprentices 35% 65% 17
Providing the right training at the right time 75% 25% 12
Improving apprentice skills 67% 33% 9
Adapting to my needs 50% 50% 6
Working with small numbers of apprentices 80% 20% 5
Initial assessment of apprentices 100% 0% 5
Training facilities 25% 75% 4

Apprentice reviews

Good (19 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 74% 26%
Ensuring you understand the requirements of your end-point assessment 79% 21%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 84% 16%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 63% 37%
Taking into account your previous learning 79% 21%
Giving you relevant training that helps you perform your job better 74% 26%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 89% 11%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 95% 5%
Supporting you and your apprenticeship 95% 5%
Resolving any issues you have 84% 16%
Preparing you for success in your future career 89% 11%

Provider overview

Chelmsford College is a Further Education College in the heart of Mid Essex.

We currently offer a wide range of apprenticeships in many different subject areas. These are predominantly at levels 2 and 3 and we have also just started two Higher Apprenticeships at level 4 and 5.

We are constantly looking at ways of developing our provision to suit local employment and skills needs. Therefore if you can't find what you are looking for then please contact us for further discussions as we are happy to assist you and your business.

We look forward to working with you!

Apprenticeship training course

Customer service practitioner (level 2)

59% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

RM14 3DR Remove location

CHELMSFORD COLLEGE’s training options

Head office 15 miles away

Moulsham Street, Chelmsford, CM2 0JQ

  • available At apprentice’s workplace
  • available Day release: 15 miles away
  • not available Block release

Day release address

Moulsham Street, Chelmsford, Essex, CM2 0JQ

Contact this provider about this course

Telephone
01245293031
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CHELMSFORD COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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