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Training provider

CENTRAL TRAINING ACADEMY LIMITED

Employer reviews

Excellent (17 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 44% 56% 9
Improving apprentice skills 89% 11% 9
Reporting on progress of apprentices 62% 38% 8
Providing the right training at the right time 83% 17% 6
Getting new apprentices started 83% 17% 6
Initial assessment of apprentices 67% 33% 6
Adapting to my needs 100% 0% 5
Training facilities 67% 33% 3
Working with small numbers of apprentices 100% 0% 2

Apprentice reviews

Good (10 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 90% 10%
Ensuring you understand the requirements of your end-point assessment 80% 20%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 80% 20%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 40% 60%
Taking into account your previous learning 60% 40%
Giving you relevant training that helps you perform your job better 60% 40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 60% 40%
Supporting you and your apprenticeship 80% 20%
Resolving any issues you have 80% 20%
Preparing you for success in your future career 70% 30%

Provider overview

Central Training Group is a high quality provider of both apprenticeship & further education programmes with over 35 years experience in delivering training to support candidates to start, progress & advance their careers within their chosen industry across Hertfordshire, Essex & London.

Central Training Group tutors have a wealth of industry experience & are able to support their apprentices as they learn either within their high standard training facility or within the individual workplaces.

Central Training Group ensure that all training is tailored to meet the needs of both employers and businesses in a wide range of sectors.

Central Training Group is a medium sized employer who is happy to answer queries about training & apprenticeships.

Apprenticeship training course

Customer service practitioner (level 2)

21% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2021 to 2022 academic year.

CENTRAL TRAINING ACADEMY LIMITED’s training options

Head office

Kingsridge House, 601 London Road, Westcliff-On-Sea, SS0 9PE

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Apprenticeship location

Check CENTRAL TRAINING ACADEMY LIMITED’s training options for the apprenticeship location.

Shortlisted

CENTRAL TRAINING ACADEMY LIMITED is 1 of 422 training providers for Customer service practitioner (level 2).

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