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Training provider

CALDERDALE COLLEGE

Employer reviews

Good (86 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 48% 52% 69
Reporting on progress of apprentices 28% 72% 58
Getting new apprentices started 75% 25% 36
Providing the right training at the right time 79% 21% 33
Improving apprentice skills 65% 35% 26
Working with small numbers of apprentices 100% 0% 22
Initial assessment of apprentices 65% 35% 20
Adapting to my needs 94% 6% 17
Training facilities 75% 25% 12

Apprentice reviews

Good (48 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 65% 35%
Ensuring you understand the requirements of your end-point assessment 73% 27%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 62% 38%
Providing accessible training resources 73% 27%
Balancing online learning with classroom-based training to suit your apprenticeship 73% 27%
Taking into account your previous learning 77% 23%
Giving you relevant training that helps you perform your job better 81% 19%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 83% 17%
Supporting you and your apprenticeship 79% 21%
Resolving any issues you have 75% 25%
Preparing you for success in your future career 71% 29%

Provider overview

Calderdale College is a further and higher education provider with campuses based in Halifax and Brighouse. The College has over 30 years’ experience of delivering high quality apprenticeships, working with over 400 local and national employers, ranging from micro businesses through to some of the region's largest employers.

As an OFSTED ‘Good’ provider, the College offers a wide range of apprenticeships, providing flexible training delivered by sector experts with a wealth of industry experience to meet apprentice and employer needs.

As part of our service to employers, we offer a free apprenticeship recruitment service, alongside supporting employers to use apprenticeships as a platform for career progression and to address skills gaps.

Courses offered

View all 46 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Adult care worker (level 2)
Advanced and creative hair professional (level 3)
Assistant accountant (level 3)
Associate project manager (level 4)
Barbering professional (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Children, young people and families manager (level 5)
Children, young people and families practitioner (level 4)
Corporate responsibility and sustainability practitioner (level 4)
Craft bricklayer (level 3)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Digital marketer (level 3)
Domestic electrician (level 3)
Early years educator (level 3)
Early years lead practitioner (level 5)
Early years practitioner (level 2)
Engineering operative (level 2)
Engineering technician (level 3)
Hairdressing professional (level 2)
HR support (level 3)
Information communications technician (level 3)
Installation and maintenance electrician (level 3)
Insurance practitioner (level 3)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Lean manufacturing operative (level 2)
Machining technician (level 3)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Multi-channel marketer (level 3)
Operations manager (level 5)
People professional (level 5)
Playworker (level 2)
Plumbing and domestic heating technician (level 3)
Property maintenance operative (level 2)
Senior healthcare support worker (level 3)
Software developer (level 4)
Teaching assistant (level 3)
Team leader (level 3)
Welder (level 2)
Apprenticeship training course

Customer service practitioner (level 2)

64% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Worcester, Worcestershire Remove location

CALDERDALE COLLEGE’s training options

Head office 106 miles away

Francis Street, Halifax, HX1 3UZ

  • not available At apprentice’s workplace
  • available Day release: 106 miles away
  • not available Block release

Day release address

Francis Street, Halifax, West Yorkshire, HX1 3UZ

Shortlisted

CALDERDALE COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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