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Training provider

BURY COLLEGE

UKPRN 10001005

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

At apprentice's workplace

Training at the employer's location.

Training is provided at apprentice’s workplaces in certain regions. Search for a city or postcode to see if the provider offers training at the apprentice’s workplace in your location.

Course achievements and participation

Achievements

68.4%

of apprentices (14 of 20) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 31.6% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

49

apprentices have completed this course and taken their end-point assessment with this provider since 2018

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 2 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Excellent

average review from 15 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Communication with employers(selected by 2 employers)

    100%0%
  • Improving apprentice skills(selected by 3 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 2 employers)

    100%0%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 100% 0% 2
Improving apprentice skills 100% 0% 3
Reporting on progress of apprentices 100% 0% 2
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (8 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 8 apprentices)

    75%25%
  • Ensuring you understand the requirements of your end-point assessment(selected by 8 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 8 apprentices)

    88%12%
  • Providing accessible training resources(selected by 8 apprentices)

    88%12%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 8 apprentices)

    88%12%
  • Taking into account your previous learning(selected by 8 apprentices)

    88%12%
  • Giving you relevant training that helps you perform your job better(selected by 8 apprentices)

    100%0%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 8 apprentices)

    88%12%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 8 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 8 apprentices)

    88%12%
  • Resolving any issues you have(selected by 8 apprentices)

    75%25%
  • Preparing you for success in your future career(selected by 8 apprentices)

    88%12%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 75% 25%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 88% 12%
Providing accessible training resources 88% 12%
Balancing online learning with classroom-based training to suit your apprenticeship 88% 12%
Taking into account your previous learning 88% 12%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 88% 12%
Resolving any issues you have 75% 25%
Preparing you for success in your future career 88% 12%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 2 employers)

    100%0%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 1
Improving apprentice skills 100% 0% 2
Reporting on progress of apprentices 100% 0% 2
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (15 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 15 apprentices)

    100%0%
  • Ensuring you understand the requirements of your end-point assessment(selected by 15 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 15 apprentices)

    93%7%
  • Providing accessible training resources(selected by 15 apprentices)

    93%7%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 15 apprentices)

    93%7%
  • Taking into account your previous learning(selected by 15 apprentices)

    100%0%
  • Giving you relevant training that helps you perform your job better(selected by 15 apprentices)

    87%13%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 15 apprentices)

    80%20%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 15 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 15 apprentices)

    93%7%
  • Resolving any issues you have(selected by 15 apprentices)

    93%7%
  • Preparing you for success in your future career(selected by 15 apprentices)

    100%0%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 93% 7%
Providing accessible training resources 93% 7%
Balancing online learning with classroom-based training to suit your apprenticeship 93% 7%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 87% 13%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 93% 7%
Resolving any issues you have 93% 7%
Preparing you for success in your future career 100% 0%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (15 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 9 employers)

    56%44%
  • Communication with employers(selected by 10 employers)

    80%20%
  • Getting new apprentices started(selected by 11 employers)

    82%18%
  • Improving apprentice skills(selected by 5 employers)

    40%60%
  • Working with small numbers of apprentices(selected by 4 employers)

    100%0%
  • Initial assessment of apprentices(selected by 6 employers)

    67%33%
  • Reporting on progress of apprentices(selected by 10 employers)

    50%50%
  • Adapting to my needs(selected by 4 employers)

    50%50%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 56% 44% 9
Communication with employers 80% 20% 10
Getting new apprentices started 82% 18% 11
Improving apprentice skills 40% 60% 5
Working with small numbers of apprentices 100% 0% 4
Initial assessment of apprentices 67% 33% 6
Reporting on progress of apprentices 50% 50% 10
Adapting to my needs 50% 50% 4
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (17 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 17 apprentices)

    94%6%
  • Ensuring you understand the requirements of your end-point assessment(selected by 17 apprentices)

    88%12%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 17 apprentices)

    94%6%
  • Providing accessible training resources(selected by 17 apprentices)

    94%6%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 17 apprentices)

    76%24%
  • Taking into account your previous learning(selected by 17 apprentices)

    94%6%
  • Giving you relevant training that helps you perform your job better(selected by 17 apprentices)

    94%6%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 17 apprentices)

    88%12%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 17 apprentices)

    88%12%
  • Supporting you and your apprenticeship(selected by 17 apprentices)

    88%12%
  • Resolving any issues you have(selected by 17 apprentices)

    88%12%
  • Preparing you for success in your future career(selected by 17 apprentices)

    94%6%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 94% 6%
Ensuring you understand the requirements of your end-point assessment 88% 12%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 94% 6%
Providing accessible training resources 94% 6%
Balancing online learning with classroom-based training to suit your apprenticeship 76% 24%
Taking into account your previous learning 94% 6%
Giving you relevant training that helps you perform your job better 94% 6%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 88% 12%
Resolving any issues you have 88% 12%
Preparing you for success in your future career 94% 6%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (12 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 4 employers)

    100%0%
  • Communication with employers(selected by 9 employers)

    89%11%
  • Getting new apprentices started(selected by 2 employers)

    100%0%
  • Improving apprentice skills(selected by 2 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%
  • Initial assessment of apprentices(selected by 3 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 5 employers)

    80%20%
  • Adapting to my needs(selected by 4 employers)

    75%25%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 4
Communication with employers 89% 11% 9
Getting new apprentices started 100% 0% 2
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 100% 0% 2
Initial assessment of apprentices 100% 0% 3
Reporting on progress of apprentices 80% 20% 5
Adapting to my needs 75% 25% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (19 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 7 employers)

    71%29%
  • Communication with employers(selected by 15 employers)

    60%40%
  • Getting new apprentices started(selected by 6 employers)

    67%33%
  • Improving apprentice skills(selected by 2 employers)

    50%50%
  • Working with small numbers of apprentices(selected by 4 employers)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 12 employers)

    50%50%
  • Adapting to my needs(selected by 5 employers)

    80%20%
  • Training facilities(selected by 3 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 71% 29% 7
Communication with employers 60% 40% 15
Getting new apprentices started 67% 33% 6
Improving apprentice skills 50% 50% 2
Working with small numbers of apprentices 100% 0% 4
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 50% 50% 12
Adapting to my needs 80% 20% 5
Training facilities 100% 0% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (51 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 21 employers)

    71%29%
  • Communication with employers(selected by 37 employers)

    76%24%
  • Getting new apprentices started(selected by 19 employers)

    79%21%
  • Improving apprentice skills(selected by 14 employers)

    71%29%
  • Working with small numbers of apprentices(selected by 10 employers)

    100%0%
  • Initial assessment of apprentices(selected by 10 employers)

    80%20%
  • Reporting on progress of apprentices(selected by 31 employers)

    61%39%
  • Adapting to my needs(selected by 13 employers)

    69%31%
  • Training facilities(selected by 6 employers)

    83%17%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 71% 29% 21
Communication with employers 76% 24% 37
Getting new apprentices started 79% 21% 19
Improving apprentice skills 71% 29% 14
Working with small numbers of apprentices 100% 0% 10
Initial assessment of apprentices 80% 20% 10
Reporting on progress of apprentices 61% 39% 31
Adapting to my needs 69% 31% 13
Training facilities 83% 17% 6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (40 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 40 apprentices)

    92%8%
  • Ensuring you understand the requirements of your end-point assessment(selected by 40 apprentices)

    95%5%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 40 apprentices)

    92%8%
  • Providing accessible training resources(selected by 40 apprentices)

    92%8%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 40 apprentices)

    85%15%
  • Taking into account your previous learning(selected by 40 apprentices)

    95%5%
  • Giving you relevant training that helps you perform your job better(selected by 40 apprentices)

    92%8%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 40 apprentices)

    85%15%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 40 apprentices)

    95%5%
  • Supporting you and your apprenticeship(selected by 40 apprentices)

    90%10%
  • Resolving any issues you have(selected by 40 apprentices)

    88%12%
  • Preparing you for success in your future career(selected by 40 apprentices)

    95%5%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 92% 8%
Ensuring you understand the requirements of your end-point assessment 95% 5%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 92% 8%
Providing accessible training resources 92% 8%
Balancing online learning with classroom-based training to suit your apprenticeship 85% 15%
Taking into account your previous learning 95% 5%
Giving you relevant training that helps you perform your job better 92% 8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 95% 5%
Supporting you and your apprenticeship 90% 10%
Resolving any issues you have 88% 12%
Preparing you for success in your future career 95% 5%

Contact this training provider

Registered address
Woodbury Centre, Market Street, Bury, BL9 0BG
Telephone
0161 2808650
Website
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Training provider overview and courses delivered

View 20 courses delivered by this training provider

Bury College apprenticeships has a proven track record of achievement. As well as being recognised as a quality training and skills provider, Bury College apprenticeships has over 25 years' experience delivering apprenticeships to a wide range of industry sectors. Each year we work towards improving the competitiveness of over 300 employers across intermediate, advanced and higher apprenticeships. Our dedicated trainers work in partnership with employers to provide a first class, professional and supportive service. Bury College prides itself on providing high impact bespoke training to which supports business performance.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for BURY COLLEGE .

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Shortlisted

BURY COLLEGE is 1 of 383 training providers for Customer service practitioner (level 2).

View training providers for this course