Training provider

BURNLEY COLLEGE

Employer reviews

Good (184 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	53%	47%	141
Reporting on progress of apprentices	35%	65%	97
Getting new apprentices started	88%	12%	75
Training facilities	89%	11%	75
Providing the right training at the right time	81%	19%	59
Initial assessment of apprentices	67%	33%	49
Adapting to my needs	80%	20%	49
Improving apprentice skills	76%	24%	46
Working with small numbers of apprentices	88%	12%	26

Apprentice reviews

Good (20 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	65%	35%
Ensuring you understand the requirements of your end-point assessment	85%	15%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	75%	25%
Providing accessible training resources	75%	25%
Balancing online learning with classroom-based training to suit your apprenticeship	70%	30%
Taking into account your previous learning	70%	30%
Giving you relevant training that helps you perform your job better	85%	15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	90%	10%
Supporting you and your apprenticeship	80%	20%
Resolving any issues you have	85%	15%
Preparing you for success in your future career	80%	20%

Provider overview

Burnley College is 'One of the leading training providers'

Courses offered

View all 38 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Adult care worker (level 2)

Advanced carpentry and joinery (level 3)

Assistant accountant (level 3)

Associate project manager (level 4)

Bricklayer (level 2)

Business administrator (level 3)

Carpentry and joinery (level 2)

Chartered manager (degree) (level 6)

Customer service practitioner (level 2)

Cyber security technologist (level 4)

Digital and technology solutions professional (integrated degree) (level 6)

Digital marketer (level 3)

Early years educator (level 3)

Engineering technician (level 3)

Furniture manufacturer (level 2)

Horticulture or landscape construction operative (level 2)

HR support (level 3)

Information communications technician (level 3)

Installation electrician and maintenance electrician (level 3)

Laboratory technician (level 3)

Lead adult care worker (level 3)

Leisure duty manager (level 3)

Leisure team member (level 2)

Maintenance and operations engineering technician (level 3)

Manufacturing engineer (degree) (level 6)

Marketing assistant (level 3)

Metal fabricator (level 3)

Operations or departmental manager (level 5)

Painter and decorator (level 2)

Personal trainer (level 3)

Pharmacy services assistant (level 2)

Plasterer (level 2)

Plumbing and domestic heating technician (level 3)

Professional accounting or taxation technician (level 4)

Supply chain operator (level 2)

Teaching assistant (level 3)

Team leader or supervisor (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

68% pass rate (out of 30 apprentices)

66% national average pass rate

Explain pass rate

The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

BURNLEY COLLEGE’s training options

Head office

Princess Way, Burnley, BB12 0AN

• available At apprentice’s workplace
• not available Day release
• not available Block release

Apprenticeship location

Check BURNLEY COLLEGE’s training options for the apprenticeship location.

Contact this provider about this course

• Email: Employer@themis.ac.uk
• Telephone: 01282733005
• Website: https://www.instituteforapprenticeships.org/apprenticeship - standards/customer - service - practitioner/

Shortlisted

BURNLEY COLLEGE is 1 of 447 training providers for Customer service practitioner (level 2).

View training providers for this course