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Training provider

LONDON SOUTH EAST COLLEGES

Employer reviews

Good (123 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 53% 47% 103
Reporting on progress of apprentices 25% 75% 67
Getting new apprentices started 79% 21% 57
Initial assessment of apprentices 79% 21% 43
Providing the right training at the right time 74% 26% 39
Improving apprentice skills 80% 20% 30
Adapting to my needs 50% 50% 24
Training facilities 61% 39% 23
Working with small numbers of apprentices 93% 7% 14

Apprentice reviews

Good (45 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 53% 47%
Ensuring you understand the requirements of your end-point assessment 71% 29%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 56% 44%
Providing accessible training resources 71% 29%
Balancing online learning with classroom-based training to suit your apprenticeship 58% 42%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 62% 38%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 71% 29%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 71% 29%
Supporting you and your apprenticeship 60% 40%
Resolving any issues you have 56% 44%
Preparing you for success in your future career 62% 38%

Provider overview

The London South East apprenticeship company is highly experienced in placing apprentices with the right employers and getting people back into meaningful employment. Apprenticeships lead to growth and regeneration and give local people the chance to work in their own communities.

If you are an employer, taking on an apprentice means that you are investing in your staff as well as keeping up-to-date with the advances in technology and innovative working methods. We will ensure that our recruitment process involves thorough criteria checks prior to introducing you to an applicant. We will work with you to provide flexible training that is developed primarily in your workplace enabling you to fully develop your staff to help your business.

Apprenticeship training course

Customer service practitioner (level 2)

47% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Worcester, Worcestershire Remove location

LONDON SOUTH EAST COLLEGES’s training options

Head office 111.5 miles away

Rookery Lane, Bromley, BR2 8HE

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
02039544965
Shortlisted

LONDON SOUTH EAST COLLEGES is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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