Training provider

UNIVERSITY COLLEGE BIRMINGHAM

Employer reviews

Excellent (70 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	70%	30%	57
Getting new apprentices started	86%	14%	29
Reporting on progress of apprentices	28%	72%	29
Adapting to my needs	89%	11%	27
Improving apprentice skills	89%	11%	19
Providing the right training at the right time	100%	0%	18
Working with small numbers of apprentices	72%	28%	18
Initial assessment of apprentices	80%	20%	10
Training facilities	90%	10%	10

Apprentice reviews

Good (119 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	67%	33%
Ensuring you understand the requirements of your end-point assessment	75%	25%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	76%	24%
Providing accessible training resources	88%	12%
Balancing online learning with classroom-based training to suit your apprenticeship	75%	25%
Taking into account your previous learning	74%	26%
Giving you relevant training that helps you perform your job better	87%	13%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	84%	16%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	92%	8%
Supporting you and your apprenticeship	79%	21%
Resolving any issues you have	76%	24%
Preparing you for success in your future career	82%	18%

Provider overview

Based in the heart of the UK's biggest regional city, University College Birmingham is highly respected by employers and industry for providing career-focused education and training.

UCB specialises in vocational courses in both the Higher Education and Further Education sectors with a growing portfolio of apprenticeships.

Most of our undergraduate degrees are accredited by the University of Birmingham, one of the world's top ranked academic institutions, and our reputation for excellence means the University is a popular choice for international students, who join us from more than 60 countries.

We are committed to providing the best facilities for all our students and are investing £100 million on a comprehensive package of improvements that will secure our reputation for excellence.

Courses offered

View all 15 courses offered by this provider

Select a course to view locations, training options and contact details.

Assistant practitioner (health) (level 5)

Building services engineering senior technician (level 4)

Business administrator (level 3)

Chartered manager (degree) (level 6)

Chef de partie (level 3)

Coaching professional (level 5)

Commis chef (level 2)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Nursing associate (NMC 2018) (level 5)

Operations manager (level 5)

Physiotherapist (level 6)

Registered nurse degree (NMC 2018) (level 6)

Senior leader (level 7)

Team leader (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

41% achievement rate (out of 70 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

WA10 1BA Remove location

This training provider does not offer Customer service practitioner (level 2) at the apprenticeship location.

There are 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

Contact this provider about this course

• Email: apprenticeships@ucb.ac.uk
• Telephone: 0121 232 4091
• Website: https://www.ucb.ac.uk

Shortlisted

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