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Training provider

BASINGSTOKE COLLEGE OF TECHNOLOGY

Employer reviews

Good (166 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 43% 57% 131
Reporting on progress of apprentices 23% 77% 101
Getting new apprentices started 83% 17% 70
Providing the right training at the right time 67% 33% 51
Improving apprentice skills 72% 28% 47
Adapting to my needs 64% 36% 39
Working with small numbers of apprentices 91% 9% 34
Initial assessment of apprentices 67% 33% 33
Training facilities 87% 13% 31

Apprentice reviews

Good (16 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 44% 56%
Ensuring you understand the requirements of your end-point assessment 50% 50%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 50% 50%
Providing accessible training resources 62% 38%
Balancing online learning with classroom-based training to suit your apprenticeship 50% 50%
Taking into account your previous learning 62% 38%
Giving you relevant training that helps you perform your job better 62% 38%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 81% 19%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 62% 38%
Preparing you for success in your future career 62% 38%

Provider overview

Providing training services for business, from apprenticeships to bespoke training solutions and from short courses to professionally recognised qualifications. We have been delivering apprenticeships for over 20 years. Apprenticeships can help businesses across all industry sectors by offering a route to harness fresh talent. If you have trained staff with the right skills for the job they can carry out a broader range of tasks and have the ability to take on new and greater responsibilities. Aspiral Learning, the apprenticeship division of Basingstoke College of Technology, is constantly improving the way it delivers apprenticeships to ensure that employers' requirements are met.

Courses offered

View all 42 courses offered by this provider

Select a course to view locations, training options and contact details.

Adult care worker (level 2)
Advanced and creative hair professional (level 3)
Advanced carpentry and joinery (level 3)
Assessor coach (level 4)
Assistant accountant (level 3)
Assistant practitioner (health) (level 5)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Children, young people and families manager (level 5)
Children, young people and families practitioner (level 4)
Construction site supervisor (level 4)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Digital marketer (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Engineering fitter (level 3)
Engineering manufacturing technician (level 4)
Engineering technician (level 3)
Gas engineering operative (level 3)
Hair professional (level 2)
Healthcare support worker (level 2)
Heavy vehicle service and maintenance technician (level 3)
HR consultant partner (level 5)
HR support (level 3)
Installation electrician and maintenance electrician (level 3)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Learning and skills teacher (level 5)
Learning mentor (level 3)
Maintenance and operations engineering technician (level 3)
Motor vehicle service and maintenance technician (light vehicle) (level 3)
Operations or departmental manager (level 5)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Science industry maintenance technician (level 3)
Senior healthcare support worker (level 3)
Teaching assistant (level 3)
Team leader or supervisor (level 3)
Utilities engineering technician (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

67% pass rate (out of 30 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

BASINGSTOKE COLLEGE OF TECHNOLOGY’s training options

Head office

Worting Road, Basingstoke, RG21 8TN

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check BASINGSTOKE COLLEGE OF TECHNOLOGY’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01256 306237
Shortlisted

BASINGSTOKE COLLEGE OF TECHNOLOGY is 1 of 447 training providers for Customer service practitioner (level 2).

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