Skip to main content

This is a new service – your feedback will help us to improve it.

Training provider


Employer reviews

Good (30 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 73% 27% 15
Getting new apprentices started 87% 13% 15
Providing the right training at the right time 79% 21% 14
Reporting on progress of apprentices 50% 50% 14
Adapting to my needs 67% 33% 9
Improving apprentice skills 67% 33% 6
Working with small numbers of apprentices 100% 0% 5
Initial assessment of apprentices 50% 50% 2
Training facilities 0% 100% 1

Apprentice reviews

Not yet reviewed

Provider overview

Established in 2000, B-Skill is a main route provider of apprenticeships and a prime provider of AEB, learner loans and traineeships. Since the introduction of the apprenticeship levy, B-Skill has developed a reputation to provide its employer base with a comprehensive apprenticeship offer up to and including Level 5.  Our new end-to-end digital platform offers digital enrolment and provides apprentices with the full curriculum resources to facilitate off-the-job training, supported by experienced learning and development coaches from induction through to end point assessment.

Please see the full list of standards offered on the Find apprenticeship training for your apprentice website.

Apprenticeship training course

Customer service practitioner (level 2)

67% pass rate (out of 40 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

B-SKILL LIMITED’s training options

Head office

Ybn, Delta Bank Road, Gateshead, NE11 9DJ

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check B-SKILL LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

0333 900 0690

B-SKILL LIMITED is 1 of 445 training providers for Customer service practitioner (level 2).

View training providers for this course

Back to top View shortlist