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Training provider

Buckinghamshire College Group

Employer reviews

Good (39 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 42% 58% 31
Reporting on progress of apprentices 27% 73% 22
Getting new apprentices started 50% 50% 14
Providing the right training at the right time 62% 38% 13
Improving apprentice skills 69% 31% 13
Working with small numbers of apprentices 78% 22% 9
Training facilities 88% 12% 8
Initial assessment of apprentices 40% 60% 5
Adapting to my needs 100% 0% 4

Apprentice reviews

Good (10 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 50% 50%
Ensuring you understand the requirements of your end-point assessment 70% 30%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 50% 50%
Providing accessible training resources 60% 40%
Balancing online learning with classroom-based training to suit your apprenticeship 50% 50%
Taking into account your previous learning 60% 40%
Giving you relevant training that helps you perform your job better 60% 40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 60% 40%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 50% 50%
Supporting you and your apprenticeship 50% 50%
Resolving any issues you have 60% 40%
Preparing you for success in your future career 50% 50%

Provider overview

Buckinghamshire College Group has been successfully delivering apprenticeships in Buckinghamshire and beyond for over 20 years. We have a strong track record of successful outcomes, working in partnership with a range of employers from SMEs to large multinationals.

Buckinghamshire College Group is graded good by Ofsted. Our experienced team of assessors provide high quality support, delivering training in a way that meets the needs of each employer. We focus on impact measures to ensure that apprenticeships deliver benefits to businesses in areas such as reduced staff turnover and increased profitability.

We look forward to working with you to provide training and career opportunities for young people while delivering tangible benefits to your organisation.

Apprenticeship training course

Customer service practitioner (level 2)

64% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

RM14 3DR Remove location

Buckinghamshire College Group’s training options

Head office 50 miles away

Oxford Road, Aylesbury, HP21 8PD

  • not available At apprentice’s workplace
  • available Day release: 50 miles away
  • not available Block release

Day release address

Aylesbury College, Oxford Road, Aylesbury, Buckinghamshire, HP21 8PD

Contact this provider about this course

Telephone
01296588588
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Buckinghamshire College Group is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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