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Training provider

AURELIA TRAINING LIMITED

Employer reviews

Excellent (30 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 85% 15% 26
Reporting on progress of apprentices 67% 33% 15
Providing the right training at the right time 100% 0% 11
Getting new apprentices started 91% 9% 11
Adapting to my needs 64% 36% 11
Improving apprentice skills 100% 0% 8
Initial assessment of apprentices 100% 0% 7
Working with small numbers of apprentices 67% 33% 6
Training facilities 0% 100% 1

Apprentice reviews

Excellent (31 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 97% 3%
Ensuring you understand the requirements of your end-point assessment 94% 6%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 97% 3%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 90% 10%
Taking into account your previous learning 97% 3%
Giving you relevant training that helps you perform your job better 94% 6%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 94% 6%
Supporting you and your apprenticeship 97% 3%
Resolving any issues you have 97% 3%
Preparing you for success in your future career 97% 3%

Provider overview

Aurelia Training has been an established training provider who have delivered Government funded qualifications since 2005 and are an approved organisation on the Register of Apprenticeship Training Providers. Aurelia Training is based in Coventry with a nationwide delivery profile. We are committed to providing high quality training with the flexibility to suit any workplace setting. Aurelia supports employers and individuals to find the right training for them by giving effective Advice and Guidance. We help you to improve the skills of your employees, unlock talent and drive improved business performance by identifying skills needs and pinpointing the right apprenticeship training for you.

Apprenticeship training course

Customer service practitioner (level 2)

36% achievement rate (out of 40 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

WA10 1BA Remove location

AURELIA TRAINING LIMITED’s training options

Head office 88.2 miles away

The Butts Park Arena, The Butts, Coventry, CV1 3GE

  • not available At apprentice’s workplace
  • available Day release: 88.3 miles away
  • not available Block release

Day release address

The Butts Park Arena, The Butts, Coventry, West Midlands, CV1 3GE

Contact this provider about this course

Telephone
01926511855
Shortlisted

AURELIA TRAINING LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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