Skip to main content

We're improving Find apprenticeship training. What do you think of this service? (opens in a new tab)


Training provider

ACCESS FURTHER EDUCATION LIMITED

Employer reviews

Good (48 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 67% 33% 36
Reporting on progress of apprentices 61% 39% 23
Providing the right training at the right time 81% 19% 16
Working with small numbers of apprentices 100% 0% 14
Getting new apprentices started 54% 46% 13
Improving apprentice skills 100% 0% 13
Adapting to my needs 100% 0% 12
Initial assessment of apprentices 60% 40% 10
Training facilities 43% 57% 7

Apprentice reviews

Good (17 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 47% 53%
Ensuring you understand the requirements of your end-point assessment 41% 59%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 41% 59%
Providing accessible training resources 65% 35%
Balancing online learning with classroom-based training to suit your apprenticeship 47% 53%
Taking into account your previous learning 53% 47%
Giving you relevant training that helps you perform your job better 35% 65%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 65% 35%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 59% 41%
Supporting you and your apprenticeship 65% 35%
Resolving any issues you have 71% 29%
Preparing you for success in your future career 65% 35%

Provider overview

Access Creative College (ACC) evolved from Access to Music (founded 1992) to reflect the need for a broader creative offer in the post-16 sector. The college provides bespoke training in music, games, media and events as an alternative to school sixth form, or regional FE college. It also delivers an expanding degree offer in partnership with Nottingham Trent University.

ACC is a national training provider operating from seven campuses across England. These are Birmingham, Bristol, Lincoln, London, Manchester, Norwich and York. Each campus is a friendly environment of aspiring creatives, guided by tutors who are industry professionals.

Courses are available from levels 1 to 5, from a one-year Creative Careers course, to foundation degrees.

Apprenticeship training course

Customer service practitioner (level 2)

88% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

SW1A 2AA Remove location

ACCESS FURTHER EDUCATION LIMITED’s training options

Head office 100.8 miles away

Heath Mill Studios, 68 Heath Mill Lane, Birmingham, B9 4AR

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
0800 28 18 42
Shortlisted

ACCESS FURTHER EDUCATION LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist