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Training provider

ACACIA TRAINING LIMITED

Employer reviews

Good (62 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 48% 52% 46
Reporting on progress of apprentices 50% 50% 38
Getting new apprentices started 75% 25% 36
Providing the right training at the right time 58% 42% 26
Initial assessment of apprentices 91% 9% 22
Adapting to my needs 59% 41% 17
Improving apprentice skills 67% 33% 9
Working with small numbers of apprentices 67% 33% 9
Training facilities 0% 100% 1

Apprentice reviews

Good (63 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 65% 35%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 70% 30%
Providing accessible training resources 79% 21%
Balancing online learning with classroom-based training to suit your apprenticeship 71% 29%
Taking into account your previous learning 76% 24%
Giving you relevant training that helps you perform your job better 79% 21%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 79% 21%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 81% 19%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 68% 32%
Preparing you for success in your future career 70% 30%

Provider overview

Acacia Training is a specialist training provider for apprenticeships, higher apprenticeships, mandatory training and work-based learning. We specialise in the health and social care, early years and childcare sectors.

Acacia Training provides in-house or off-site training for nurseries, pre-schools, care homes, hospitals, and domiciliary care providers including short courses such as dementia awareness, autism awareness, diabetes awareness and many more. We also provide e-learning through our Virtual College.

Our Ofsted rating is 'Good' and we hold Skills for Care accreditation for the quality of our training.

Our headquarters are in Stoke on Trent, Staffordshire - but our team of experienced WBL assessors provides training nationwide.

Apprenticeship training course

Customer service practitioner (level 2)

23% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

L18 Liverpool Remove location

ACACIA TRAINING LIMITED’s training options

Head office 41.9 miles away

Acacia House, Trentham Business Quarter Bellringer Road, Trentham, Stoke-On-Trent, ST4 8GB

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01782646346
Shortlisted

ACACIA TRAINING LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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