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This provider offers these training options for this course.
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Training option
Location
At apprentice's workplace
Training at the employer's location.
Training is provided at apprentice's workplaces across England.
Course achievements and participation
Achievements
70.4%
of apprentices (77 of 110) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 29.6% did not pass or left the course before taking the assessment.
46.1% national achievement rate
Participation
68
apprentices have completed this course and taken their end-point assessment with this provider since 2022
Course-level data collected by the Department for Education.
Training provider information
Employer and apprentice reviews for this training provider
Employers
Excellent
average review from 4 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Apprentices
Good
average review from 17 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024).
Data collected by Department for Education.
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers have given feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(19 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 19 apprentices)
84%16%
Ensuring you understand the requirements of your end-point assessment(selected by 19 apprentices)
89%11%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 19 apprentices)
79%21%
Providing accessible training resources(selected by 19 apprentices)
74%26%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 19 apprentices)
84%16%
Taking into account your previous learning(selected by 19 apprentices)
84%16%
Giving you relevant training that helps you perform your job better(selected by 19 apprentices)
84%16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 19 apprentices)
79%21%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 19 apprentices)
84%16%
Supporting you and your apprenticeship(selected by 19 apprentices)
79%21%
Resolving any issues you have(selected by 19 apprentices)
79%21%
Preparing you for success in your future career(selected by 19 apprentices)
84%16%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
84%
16%
Ensuring you understand the requirements of your end-point assessment
89%
11%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
79%
21%
Providing accessible training resources
74%
26%
Balancing online learning with classroom-based training to suit your apprenticeship
84%
16%
Taking into account your previous learning
84%
16%
Giving you relevant training that helps you perform your job better
84%
16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
79%
21%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
84%
16%
Supporting you and your apprenticeship
79%
21%
Resolving any issues you have
79%
21%
Preparing you for success in your future career
84%
16%
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(4 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Communication with employers(selected by 4 employers)
100%0%
Initial assessment of apprentices(selected by 2 employers)
100%0%
Reporting on progress of apprentices(selected by 4 employers)
100%0%
Training facilities(selected by 2 employers)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Communication with employers
100%
0%
4
Initial assessment of apprentices
100%
0%
2
Reporting on progress of apprentices
100%
0%
4
Training facilities
100%
0%
2
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(17 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 17 apprentices)
71%29%
Ensuring you understand the requirements of your end-point assessment(selected by 17 apprentices)
71%29%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 17 apprentices)
76%24%
Providing accessible training resources(selected by 17 apprentices)
82%18%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 17 apprentices)
82%18%
Taking into account your previous learning(selected by 17 apprentices)
82%18%
Giving you relevant training that helps you perform your job better(selected by 17 apprentices)
82%18%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 17 apprentices)
82%18%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 17 apprentices)
82%18%
Supporting you and your apprenticeship(selected by 17 apprentices)
82%18%
Resolving any issues you have(selected by 17 apprentices)
76%24%
Preparing you for success in your future career(selected by 17 apprentices)
82%18%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
71%
29%
Ensuring you understand the requirements of your end-point assessment
71%
29%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
76%
24%
Providing accessible training resources
82%
18%
Balancing online learning with classroom-based training to suit your apprenticeship
82%
18%
Taking into account your previous learning
82%
18%
Giving you relevant training that helps you perform your job better
82%
18%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
82%
18%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
82%
18%
Supporting you and your apprenticeship
82%
18%
Resolving any issues you have
76%
24%
Preparing you for success in your future career
82%
18%
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(11 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 5 employers)
60%40%
Communication with employers(selected by 8 employers)
75%25%
Getting new apprentices started(selected by 7 employers)
86%14%
Improving apprentice skills(selected by 7 employers)
71%29%
Working with small numbers of apprentices(selected by 1 employer)
100%0%
Initial assessment of apprentices(selected by 1 employer)
0%100%
Reporting on progress of apprentices(selected by 3 employers)
33%67%
Adapting to my needs(selected by 1 employer)
0%100%
Training facilities(selected by 1 employer)
0%100%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
60%
40%
5
Communication with employers
75%
25%
8
Getting new apprentices started
86%
14%
7
Improving apprentice skills
71%
29%
7
Working with small numbers of apprentices
100%
0%
1
Initial assessment of apprentices
0%
100%
1
Reporting on progress of apprentices
33%
67%
3
Adapting to my needs
0%
100%
1
Training facilities
0%
100%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Very poor(9 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 9 apprentices)
22%78%
Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)
22%78%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 9 apprentices)
11%89%
Providing accessible training resources(selected by 9 apprentices)
11%89%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)
22%78%
Taking into account your previous learning(selected by 9 apprentices)
11%89%
Giving you relevant training that helps you perform your job better(selected by 9 apprentices)
22%78%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)
33%67%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 9 apprentices)
22%78%
Supporting you and your apprenticeship(selected by 9 apprentices)
11%89%
Resolving any issues you have(selected by 9 apprentices)
11%89%
Preparing you for success in your future career(selected by 9 apprentices)
11%89%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
22%
78%
Ensuring you understand the requirements of your end-point assessment
22%
78%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
11%
89%
Providing accessible training resources
11%
89%
Balancing online learning with classroom-based training to suit your apprenticeship
22%
78%
Taking into account your previous learning
11%
89%
Giving you relevant training that helps you perform your job better
22%
78%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
33%
67%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
22%
78%
Supporting you and your apprenticeship
11%
89%
Resolving any issues you have
11%
89%
Preparing you for success in your future career
11%
89%
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to 31 July 2021
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(1 review)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Communication with employers(selected by 1 employer)
0%100%
Improving apprentice skills(selected by 1 employer)
100%0%
Reporting on progress of apprentices(selected by 1 employer)
0%100%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Communication with employers
0%
100%
1
Improving apprentice skills
100%
0%
1
Reporting on progress of apprentices
0%
100%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(16 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 5 employers)
60%40%
Communication with employers(selected by 13 employers)
77%23%
Getting new apprentices started(selected by 7 employers)
86%14%
Improving apprentice skills(selected by 8 employers)
75%25%
Working with small numbers of apprentices(selected by 1 employer)
100%0%
Initial assessment of apprentices(selected by 3 employers)
67%33%
Reporting on progress of apprentices(selected by 8 employers)
62%38%
Adapting to my needs(selected by 1 employer)
0%100%
Training facilities(selected by 3 employers)
67%33%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
60%
40%
5
Communication with employers
77%
23%
13
Getting new apprentices started
86%
14%
7
Improving apprentice skills
75%
25%
8
Working with small numbers of apprentices
100%
0%
1
Initial assessment of apprentices
67%
33%
3
Reporting on progress of apprentices
62%
38%
8
Adapting to my needs
0%
100%
1
Training facilities
67%
33%
3
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Poor(45 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 45 apprentices)
67%33%
Ensuring you understand the requirements of your end-point assessment(selected by 45 apprentices)
69%31%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 45 apprentices)
64%36%
Providing accessible training resources(selected by 45 apprentices)
64%36%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 45 apprentices)
71%29%
Taking into account your previous learning(selected by 45 apprentices)
69%31%
Giving you relevant training that helps you perform your job better(selected by 45 apprentices)
71%29%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 45 apprentices)
71%29%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 45 apprentices)
71%29%
Supporting you and your apprenticeship(selected by 45 apprentices)
67%33%
Resolving any issues you have(selected by 45 apprentices)
64%36%
Preparing you for success in your future career(selected by 45 apprentices)
69%31%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
67%
33%
Ensuring you understand the requirements of your end-point assessment
69%
31%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
64%
36%
Providing accessible training resources
64%
36%
Balancing online learning with classroom-based training to suit your apprenticeship
71%
29%
Taking into account your previous learning
69%
31%
Giving you relevant training that helps you perform your job better
71%
29%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
71%
29%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
71%
29%
Supporting you and your apprenticeship
67%
33%
Resolving any issues you have
64%
36%
Preparing you for success in your future career
69%
31%
Contact this training provider
Registered address
Axis 19, Axis Court, Mallard Way Riverside Business Park, Swansea Vale, Swansea, SA7 0AJ
In 2003 TLC envisioned a company built on passion and enthusiasm for learning & development. Since its inception TLC quickly became one of the UK's leading training organisations in the management, retail and hospitality sectors providing outstanding services to our clients.
Building on our key business principles TLC continues to be synonymous with quality and outstanding achievement and are accredited by the matrix standard, investors in people and have been graded as an outstanding provider by Ofsted.
We deliver an outstanding range of training courses that will improve the knowledge and understanding of employees and build an ethos of learning within any organisation.