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UMBRELLA TRAINING AND EMPLOYMENT SOLUTIONS LIMITED
UKPRN 10039668
Team leader (level 3)
Training options for this course
This provider offers these training options for this course.
Search for a city or postcode
to view what options are available in your location and distances from your location to the training options.
Training option
Location
At apprentice's workplace
Training at the employer's location.
Training is provided at apprentice's workplaces across England.
Course achievements and participation
Achievements
36%
of apprentices (18 of 50) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 64% did not pass or left the course before taking the assessment.
61.5% national achievement rate
Participation
91
apprentices have completed this course and taken their end-point assessment with this provider since 2019
Course-level data collected by the Department for Education.
Training provider information
Employer and apprentice reviews for this training provider
Employers
Excellent
average review from 8 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Apprentices
Good
average review from 26 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024).
Data collected by Department for Education.
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(5 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 4 employers)
100%0%
Communication with employers(selected by 5 employers)
100%0%
Getting new apprentices started(selected by 1 employer)
100%0%
Improving apprentice skills(selected by 3 employers)
100%0%
Initial assessment of apprentices(selected by 1 employer)
0%100%
Reporting on progress of apprentices(selected by 1 employer)
100%0%
Adapting to my needs(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
4
Communication with employers
100%
0%
5
Getting new apprentices started
100%
0%
1
Improving apprentice skills
100%
0%
3
Initial assessment of apprentices
0%
100%
1
Reporting on progress of apprentices
100%
0%
1
Adapting to my needs
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(13 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 13 apprentices)
85%15%
Ensuring you understand the requirements of your end-point assessment(selected by 13 apprentices)
92%8%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 13 apprentices)
85%15%
Providing accessible training resources(selected by 13 apprentices)
77%23%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 13 apprentices)
77%23%
Taking into account your previous learning(selected by 13 apprentices)
77%23%
Giving you relevant training that helps you perform your job better(selected by 13 apprentices)
85%15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 13 apprentices)
77%23%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 13 apprentices)
85%15%
Supporting you and your apprenticeship(selected by 13 apprentices)
77%23%
Resolving any issues you have(selected by 13 apprentices)
77%23%
Preparing you for success in your future career(selected by 13 apprentices)
92%8%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
85%
15%
Ensuring you understand the requirements of your end-point assessment
92%
8%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
85%
15%
Providing accessible training resources
77%
23%
Balancing online learning with classroom-based training to suit your apprenticeship
77%
23%
Taking into account your previous learning
77%
23%
Giving you relevant training that helps you perform your job better
85%
15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
77%
23%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
85%
15%
Supporting you and your apprenticeship
77%
23%
Resolving any issues you have
77%
23%
Preparing you for success in your future career
92%
8%
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(8 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 7 employers)
71%29%
Communication with employers(selected by 5 employers)
60%40%
Getting new apprentices started(selected by 4 employers)
100%0%
Improving apprentice skills(selected by 2 employers)
100%0%
Working with small numbers of apprentices(selected by 1 employer)
100%0%
Initial assessment of apprentices(selected by 2 employers)
50%50%
Reporting on progress of apprentices(selected by 4 employers)
50%50%
Adapting to my needs(selected by 5 employers)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
71%
29%
7
Communication with employers
60%
40%
5
Getting new apprentices started
100%
0%
4
Improving apprentice skills
100%
0%
2
Working with small numbers of apprentices
100%
0%
1
Initial assessment of apprentices
50%
50%
2
Reporting on progress of apprentices
50%
50%
4
Adapting to my needs
100%
0%
5
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(26 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 26 apprentices)
69%31%
Ensuring you understand the requirements of your end-point assessment(selected by 26 apprentices)
77%23%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 26 apprentices)
73%27%
Providing accessible training resources(selected by 26 apprentices)
73%27%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 26 apprentices)
65%35%
Taking into account your previous learning(selected by 26 apprentices)
77%23%
Giving you relevant training that helps you perform your job better(selected by 26 apprentices)
65%35%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 26 apprentices)
81%19%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 26 apprentices)
81%19%
Supporting you and your apprenticeship(selected by 26 apprentices)
73%27%
Resolving any issues you have(selected by 26 apprentices)
73%27%
Preparing you for success in your future career(selected by 26 apprentices)
77%23%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
69%
31%
Ensuring you understand the requirements of your end-point assessment
77%
23%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
73%
27%
Providing accessible training resources
73%
27%
Balancing online learning with classroom-based training to suit your apprenticeship
65%
35%
Taking into account your previous learning
77%
23%
Giving you relevant training that helps you perform your job better
65%
35%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
81%
19%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
81%
19%
Supporting you and your apprenticeship
73%
27%
Resolving any issues you have
73%
27%
Preparing you for success in your future career
77%
23%
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(15 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 7 employers)
86%14%
Communication with employers(selected by 10 employers)
50%50%
Getting new apprentices started(selected by 6 employers)
83%17%
Improving apprentice skills(selected by 4 employers)
75%25%
Working with small numbers of apprentices(selected by 5 employers)
100%0%
Initial assessment of apprentices(selected by 3 employers)
67%33%
Reporting on progress of apprentices(selected by 7 employers)
57%43%
Adapting to my needs(selected by 4 employers)
75%25%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
86%
14%
7
Communication with employers
50%
50%
10
Getting new apprentices started
83%
17%
6
Improving apprentice skills
75%
25%
4
Working with small numbers of apprentices
100%
0%
5
Initial assessment of apprentices
67%
33%
3
Reporting on progress of apprentices
57%
43%
7
Adapting to my needs
75%
25%
4
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(51 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 51 apprentices)
78%22%
Ensuring you understand the requirements of your end-point assessment(selected by 51 apprentices)
82%18%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 51 apprentices)
82%18%
Providing accessible training resources(selected by 51 apprentices)
86%14%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 51 apprentices)
82%18%
Taking into account your previous learning(selected by 51 apprentices)
80%20%
Giving you relevant training that helps you perform your job better(selected by 51 apprentices)
88%12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 51 apprentices)
86%14%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 51 apprentices)
88%12%
Supporting you and your apprenticeship(selected by 51 apprentices)
82%18%
Resolving any issues you have(selected by 51 apprentices)
84%16%
Preparing you for success in your future career(selected by 51 apprentices)
84%16%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
78%
22%
Ensuring you understand the requirements of your end-point assessment
82%
18%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
82%
18%
Providing accessible training resources
86%
14%
Balancing online learning with classroom-based training to suit your apprenticeship
82%
18%
Taking into account your previous learning
80%
20%
Giving you relevant training that helps you perform your job better
88%
12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
86%
14%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
88%
12%
Supporting you and your apprenticeship
82%
18%
Resolving any issues you have
84%
16%
Preparing you for success in your future career
84%
16%
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(28 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 12 employers)
100%0%
Communication with employers(selected by 19 employers)
53%47%
Getting new apprentices started(selected by 10 employers)
70%30%
Improving apprentice skills(selected by 5 employers)
60%40%
Working with small numbers of apprentices(selected by 9 employers)
67%33%
Initial assessment of apprentices(selected by 6 employers)
67%33%
Reporting on progress of apprentices(selected by 13 employers)
46%54%
Adapting to my needs(selected by 15 employers)
73%27%
Training facilities(selected by 5 employers)
40%60%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
12
Communication with employers
53%
47%
19
Getting new apprentices started
70%
30%
10
Improving apprentice skills
60%
40%
5
Working with small numbers of apprentices
67%
33%
9
Initial assessment of apprentices
67%
33%
6
Reporting on progress of apprentices
46%
54%
13
Adapting to my needs
73%
27%
15
Training facilities
40%
60%
5
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to 31 July 2021
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(31 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 8 employers)
88%12%
Communication with employers(selected by 27 employers)
74%26%
Getting new apprentices started(selected by 14 employers)
100%0%
Improving apprentice skills(selected by 10 employers)
80%20%
Working with small numbers of apprentices(selected by 5 employers)
100%0%
Initial assessment of apprentices(selected by 2 employers)
100%0%
Reporting on progress of apprentices(selected by 16 employers)
56%44%
Adapting to my needs(selected by 15 employers)
80%20%
Training facilities(selected by 2 employers)
0%100%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
88%
12%
8
Communication with employers
74%
26%
27
Getting new apprentices started
100%
0%
14
Improving apprentice skills
80%
20%
10
Working with small numbers of apprentices
100%
0%
5
Initial assessment of apprentices
100%
0%
2
Reporting on progress of apprentices
56%
44%
16
Adapting to my needs
80%
20%
15
Training facilities
0%
100%
2
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(87 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 38 employers)
89%11%
Communication with employers(selected by 66 employers)
65%35%
Getting new apprentices started(selected by 35 employers)
89%11%
Improving apprentice skills(selected by 24 employers)
79%21%
Working with small numbers of apprentices(selected by 20 employers)
85%15%
Initial assessment of apprentices(selected by 14 employers)
64%36%
Reporting on progress of apprentices(selected by 41 employers)
54%46%
Adapting to my needs(selected by 40 employers)
80%20%
Training facilities(selected by 7 employers)
29%71%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
89%
11%
38
Communication with employers
65%
35%
66
Getting new apprentices started
89%
11%
35
Improving apprentice skills
79%
21%
24
Working with small numbers of apprentices
85%
15%
20
Initial assessment of apprentices
64%
36%
14
Reporting on progress of apprentices
54%
46%
41
Adapting to my needs
80%
20%
40
Training facilities
29%
71%
7
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(90 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 90 apprentices)
77%23%
Ensuring you understand the requirements of your end-point assessment(selected by 90 apprentices)
82%18%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 90 apprentices)
80%20%
Providing accessible training resources(selected by 90 apprentices)
81%19%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 90 apprentices)
77%23%
Taking into account your previous learning(selected by 90 apprentices)
79%21%
Giving you relevant training that helps you perform your job better(selected by 90 apprentices)
81%19%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 90 apprentices)
83%17%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 90 apprentices)
86%14%
Supporting you and your apprenticeship(selected by 90 apprentices)
79%21%
Resolving any issues you have(selected by 90 apprentices)
80%20%
Preparing you for success in your future career(selected by 90 apprentices)
83%17%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
77%
23%
Ensuring you understand the requirements of your end-point assessment
82%
18%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
80%
20%
Providing accessible training resources
81%
19%
Balancing online learning with classroom-based training to suit your apprenticeship
77%
23%
Taking into account your previous learning
79%
21%
Giving you relevant training that helps you perform your job better
81%
19%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
83%
17%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
We are a hospitality apprenticeship provider; offering more than 11 years' experience in apprenticeship delivery. Since 2012, we have been working with employers in the hospitality sector - including many industry-leading 4 and 5 star hotels, restaurant groups and contact catering businesses, as well as smaller independent sites. We understand how important it is for employers to maximise their return on investment. We work collaboratively with our employer partners to implement new and exciting programmes which deliver quality and consistent training to our apprentices. We support our partners through every stage of their apprenticeship journey; ensuring their apprentices achieve lifelong learning, sustainable employment and achievement.