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Training provider

SKILLS OFFICE NETWORK LTD

UKPRN 10082140

Operations manager (level 5)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

Block release

Training in blocks of a week or more at the provider's location.

150-158, CORPORATION STREET, BIRMINGHAM, B4 6TB

Day release

One day a week at the provider's location.

150-158, CORPORATION STREET, BIRMINGHAM, B4 6TB

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

1

apprentice have completed this course and taken their end-point assessment with this provider since 2025

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 3 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 41 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (11 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 5 apprentices)

    80%20%
  • Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)

    60%40%
  • Communicating clearly with you(selected by 6 apprentices)

    83%17%
  • Ensuring you understand the requirements of your assessment(selected by 6 apprentices)

    100%0%

Organisation

  • Organising well-structured training(selected by 5 apprentices)

    80%20%
  • Providing accessible training resources(selected by 5 apprentices)

    80%20%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)

    60%40%
  • Taking into account your previous learning(selected by 5 apprentices)

    100%0%
  • Giving you relevant training that helps you perform your job better(selected by 5 apprentices)

    80%20%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)

    100%0%
  • Organising well-structured training(selected by 6 apprentices)

    100%0%
  • Providing accessible training resources(selected by 6 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

    83%17%
  • Taking into account your previous learning(selected by 6 apprentices)

    83%17%
  • Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

    100%0%
  • Providing Off the Job training in line with your training plan(selected by 6 apprentices)

    100%0%

Support

  • Helping you learn new skills and develop existing ones(selected by 5 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 5 apprentices)

    80%20%
  • Resolving any issues you have(selected by 5 apprentices)

    80%20%
  • Preparing you for success in your future career(selected by 5 apprentices)

    80%20%
  • Helping you learn new skills and develop existing ones(selected by 6 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 6 apprentices)

    100%0%
  • Resolving any issues you have(selected by 6 apprentices)

    100%0%
  • Preparing you for success in your future career(selected by 6 apprentices)

    100%0%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 80% 20%
Ensuring you understand the requirements of your end-point assessment 60% 40%
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your assessment 100% 0%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 80% 20%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 60% 40%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 80% 20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off the Job training in line with your training plan 100% 0%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 80% 20%
Resolving any issues you have 80% 20%
Preparing you for success in your future career 80% 20%
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (3 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 2 employers)

    50%50%
  • Communication with employers(selected by 3 employers)

    67%33%
  • Improving apprentice skills(selected by 1 employer)

    0%100%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    0%100%
  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 50% 50% 2
Communication with employers 67% 33% 3
Improving apprentice skills 0% 100% 1
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 0% 100% 1
Reporting on progress of apprentices 100% 0% 1
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (41 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 41 apprentices)

    85%15%
  • Ensuring you understand the requirements of your end-point assessment(selected by 41 apprentices)

    80%20%

Organisation

  • Organising well-structured training(selected by 41 apprentices)

    85%15%
  • Providing accessible training resources(selected by 41 apprentices)

    93%7%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 41 apprentices)

    88%12%
  • Taking into account your previous learning(selected by 41 apprentices)

    88%12%
  • Giving you relevant training that helps you perform your job better(selected by 41 apprentices)

    93%7%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 41 apprentices)

    88%12%

Support

  • Helping you learn new skills and develop existing ones(selected by 41 apprentices)

    93%7%
  • Supporting you and your apprenticeship(selected by 41 apprentices)

    85%15%
  • Resolving any issues you have(selected by 41 apprentices)

    90%10%
  • Preparing you for success in your future career(selected by 41 apprentices)

    93%7%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 85% 15%
Ensuring you understand the requirements of your end-point assessment 80% 20%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 85% 15%
Providing accessible training resources 93% 7%
Balancing online learning with classroom-based training to suit your apprenticeship 88% 12%
Taking into account your previous learning 88% 12%
Giving you relevant training that helps you perform your job better 93% 7%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 93% 7%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 93% 7%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (6 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 3 employers)

    100%0%
  • Communication with employers(selected by 6 employers)

    100%0%
  • Getting new apprentices started(selected by 3 employers)

    100%0%
  • Improving apprentice skills(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 2 employers)

    100%0%
  • Adapting to my needs(selected by 2 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 3
Communication with employers 100% 0% 6
Getting new apprentices started 100% 0% 3
Improving apprentice skills 100% 0% 2
Reporting on progress of apprentices 100% 0% 2
Adapting to my needs 100% 0% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (46 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 46 apprentices)

    96%4%
  • Ensuring you understand the requirements of your end-point assessment(selected by 46 apprentices)

    91%9%

Organisation

  • Organising well-structured training(selected by 46 apprentices)

    98%2%
  • Providing accessible training resources(selected by 46 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 46 apprentices)

    89%11%
  • Taking into account your previous learning(selected by 46 apprentices)

    93%7%
  • Giving you relevant training that helps you perform your job better(selected by 46 apprentices)

    98%2%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 46 apprentices)

    98%2%

Support

  • Helping you learn new skills and develop existing ones(selected by 46 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 46 apprentices)

    98%2%
  • Resolving any issues you have(selected by 46 apprentices)

    98%2%
  • Preparing you for success in your future career(selected by 46 apprentices)

    98%2%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 96% 4%
Ensuring you understand the requirements of your end-point assessment 91% 9%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 98% 2%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 89% 11%
Taking into account your previous learning 93% 7%
Giving you relevant training that helps you perform your job better 98% 2%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 98% 2%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 98% 2%
Resolving any issues you have 98% 2%
Preparing you for success in your future career 98% 2%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 1
Improving apprentice skills 100% 0% 1
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Working with small numbers of apprentices 100% 0% 1
Reporting on progress of apprentices 100% 0% 1
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (11 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 5 employers)

    80%20%
  • Communication with employers(selected by 10 employers)

    90%10%
  • Getting new apprentices started(selected by 3 employers)

    100%0%
  • Improving apprentice skills(selected by 4 employers)

    75%25%
  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    0%100%
  • Reporting on progress of apprentices(selected by 4 employers)

    100%0%
  • Adapting to my needs(selected by 4 employers)

    100%0%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 80% 20% 5
Communication with employers 90% 10% 10
Getting new apprentices started 100% 0% 3
Improving apprentice skills 75% 25% 4
Working with small numbers of apprentices 100% 0% 2
Initial assessment of apprentices 0% 100% 1
Reporting on progress of apprentices 100% 0% 4
Adapting to my needs 100% 0% 4
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (98 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 92 apprentices)

    90%10%
  • Ensuring you understand the requirements of your end-point assessment(selected by 92 apprentices)

    85%15%
  • Communicating clearly with you(selected by 6 apprentices)

    83%17%
  • Ensuring you understand the requirements of your assessment(selected by 6 apprentices)

    100%0%

Organisation

  • Organising well-structured training(selected by 92 apprentices)

    91%9%
  • Providing accessible training resources(selected by 92 apprentices)

    96%4%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 92 apprentices)

    87%13%
  • Taking into account your previous learning(selected by 92 apprentices)

    91%9%
  • Giving you relevant training that helps you perform your job better(selected by 92 apprentices)

    95%5%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 92 apprentices)

    93%7%
  • Organising well-structured training(selected by 6 apprentices)

    100%0%
  • Providing accessible training resources(selected by 6 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

    83%17%
  • Taking into account your previous learning(selected by 6 apprentices)

    83%17%
  • Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

    100%0%
  • Providing Off the Job training in line with your training plan(selected by 6 apprentices)

    100%0%

Support

  • Helping you learn new skills and develop existing ones(selected by 92 apprentices)

    97%3%
  • Supporting you and your apprenticeship(selected by 92 apprentices)

    91%9%
  • Resolving any issues you have(selected by 92 apprentices)

    93%7%
  • Preparing you for success in your future career(selected by 92 apprentices)

    95%5%
  • Helping you learn new skills and develop existing ones(selected by 6 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 6 apprentices)

    100%0%
  • Resolving any issues you have(selected by 6 apprentices)

    100%0%
  • Preparing you for success in your future career(selected by 6 apprentices)

    100%0%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 90% 10%
Ensuring you understand the requirements of your end-point assessment 85% 15%
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your assessment 100% 0%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 91% 9%
Providing accessible training resources 96% 4%
Balancing online learning with classroom-based training to suit your apprenticeship 87% 13%
Taking into account your previous learning 91% 9%
Giving you relevant training that helps you perform your job better 95% 5%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 93% 7%
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off the Job training in line with your training plan 100% 0%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 97% 3%
Supporting you and your apprenticeship 91% 9%
Resolving any issues you have 93% 7%
Preparing you for success in your future career 95% 5%
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

Contact this training provider

Registered address
Unit 7-8, Delta Bank Road, Metro Riverside Park, Gateshead, NE11 9DJ
Telephone
01914661615

Training provider overview and courses delivered

View 6 courses delivered by this training provider

Impact Through Empowerment Momentous Learning, the national training division of Skills Office Network, specialises in Leadership & Management, Coaching, International Freight Forwarding & Youth Support Work (Levels 2-5). Experts in creating and delivering customised apprenticeships & commercial training, tailored to your needs. Our unique approach to people development, empowers individuals, teams & organisations to take charge of their future, equipping them with tools, mindsets and meaningful learning experiences that drive change. Training for new & existing staff, including recruitment support & skills gap identification. Recognised experts in our field, proud partners with BIFA & the National Youth Agency. Ofsted Grade 2 – Good (Sept 23)

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for SKILLS OFFICE NETWORK LTD .

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Shortlisted

SKILLS OFFICE NETWORK LTD is 1 of 472 training providers for Operations manager (level 5).

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