Operations or departmental manager (level 5)
Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.
- Qualification level
Equivalent to higher national diploma (HND).
- Typical duration
- 30 months
- Apprenticeship category
- Business and administration
- Maximum funding
Maximum amount government will fund
for apprenticeship training.
- Also known as
- Department manager
- Divisional manager
- Operations manager
- Regional manager
- Specialist managers
Skills an apprentice will learn
- Able to input into strategic planning and create plans in line with organisational objectives.
- Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.
- Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.
- Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach and recommendations accordingly.
- Able to communicate organisational vision and goals and how these to apply to teams.
- Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation.
- Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others.
- Able to build trust, and use effective negotiation and influencing skills and manage conflict.
- Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans.
- Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback.
- Able to reflect on own performance, working style and its impact on others.
- Able to create a personal development plan. Use of time management and prioritisation techniques.
- Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques
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