Training provider

SANDWELL AND WEST BIRMINGHAM HOSPITALS NATIONAL HEALTH SERVICE TRUST

UKPRN 10010635

Healthcare support worker (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option	Location
Day release One day a week at the provider's location.	Sandwell Hospital, Lyndon, West Bromwich, West Midlands, B71 4HJ

Course achievements and participation

Achievements

80%

of apprentices (8 of 10) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 20% did not pass or left the course before taking the assessment.

67.8% national achievement rate

Participation

87

apprentices have completed this course and taken their end-point assessment with this provider since 2018

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Excellent

average review from 12 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (12 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 12 apprentices)

  92%8%

• Ensuring you understand the requirements of your end-point assessment(selected by 12 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 12 apprentices)

  92%8%

• Providing accessible training resources(selected by 12 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 12 apprentices)

  83%17%

• Taking into account your previous learning(selected by 12 apprentices)

  92%8%

• Giving you relevant training that helps you perform your job better(selected by 12 apprentices)

  92%8%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 12 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 12 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 12 apprentices)

  100%0%

• Resolving any issues you have(selected by 12 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 12 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	92%	8%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	92%	8%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	83%	17%
Taking into account your previous learning	92%	8%
Giving you relevant training that helps you perform your job better	92%	8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (7 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 7 apprentices)

  86%14%

• Ensuring you understand the requirements of your end-point assessment(selected by 7 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 7 apprentices)

  86%14%

• Providing accessible training resources(selected by 7 apprentices)

  86%14%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 7 apprentices)

  86%14%

• Taking into account your previous learning(selected by 7 apprentices)

  86%14%

• Giving you relevant training that helps you perform your job better(selected by 7 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 7 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 7 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 7 apprentices)

  100%0%

• Resolving any issues you have(selected by 7 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 7 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	86%	14%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	86%	14%
Providing accessible training resources	86%	14%
Balancing online learning with classroom-based training to suit your apprenticeship	86%	14%
Taking into account your previous learning	86%	14%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 2 employers)

  100%0%

• Initial assessment of apprentices(selected by 2 employers)

  100%0%

• Reporting on progress of apprentices(selected by 2 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	2
Initial assessment of apprentices	100%	0%	2
Reporting on progress of apprentices	100%	0%	2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 2 employers)

  50%50%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 2 employers)

  100%0%

• Initial assessment of apprentices(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 2 employers)

  100%0%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	50%	50%	2
Getting new apprentices started	100%	0%	1
Improving apprentice skills	100%	0%	2
Initial assessment of apprentices	100%	0%	1
Reporting on progress of apprentices	100%	0%	2
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (5 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 4 employers)

  75%25%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 2 employers)

  100%0%

• Initial assessment of apprentices(selected by 3 employers)

  100%0%

• Reporting on progress of apprentices(selected by 4 employers)

  100%0%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	75%	25%	4
Getting new apprentices started	100%	0%	1
Improving apprentice skills	100%	0%	2
Initial assessment of apprentices	100%	0%	3
Reporting on progress of apprentices	100%	0%	4
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (19 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 19 apprentices)

  89%11%

• Ensuring you understand the requirements of your end-point assessment(selected by 19 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 19 apprentices)

  89%11%

• Providing accessible training resources(selected by 19 apprentices)

  95%5%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 19 apprentices)

  84%16%

• Taking into account your previous learning(selected by 19 apprentices)

  89%11%

• Giving you relevant training that helps you perform your job better(selected by 19 apprentices)

  95%5%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 19 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 19 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 19 apprentices)

  100%0%

• Resolving any issues you have(selected by 19 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 19 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	89%	11%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	89%	11%
Providing accessible training resources	95%	5%
Balancing online learning with classroom-based training to suit your apprenticeship	84%	16%
Taking into account your previous learning	89%	11%
Giving you relevant training that helps you perform your job better	95%	5%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

Contact this training provider

• Registered address: City Hospital, Dudley Road, Birmingham, B18 7QH
• Email: maxine.griffiths@nhs.net
• Telephone: 07972 288117
• Website: www.swbh.nhs.uk/work-for-us/apprenticeships/

Training provider overview and courses delivered

View 6 courses delivered by this training provider

Select a course to view location, training options and contact details

• Business administrator (level 3)
• Customer service practitioner (level 2)
• Customer service specialist (level 3)
• Healthcare support worker (level 2)
• Senior healthcare support worker (level 3)
• Team leader (level 3)

Sandwell & West Birmingham Hospitals NHS Trust is an integrated care organisation dedicated to improving the lives of local people and maintaining an outstanding reputation for teaching and education. Our experienced and professionally competent training & education team are outward facing in sourcing the workforce we need. We have a very active programme of apprentices and school experience joint working. We also work closely with Local Universities and Colleges. As a Provider we pride ourselves with the innovative learning programmes we offer for apprentices including Business & Administration, Customer Service and Health & Social Care/Healthcare Support. Health is our Business.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for SANDWELL AND WEST BIRMINGHAM HOSPITALS NATIONAL HEALTH SERVICE TRUST .

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Shortlisted

SANDWELL AND WEST BIRMINGHAM HOSPITALS NATIONAL HEALTH SERVICE TRUST is 1 of 83 training providers for Healthcare support worker (level 2).

View training providers for this course