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Training provider

Capital City College Group

Employer reviews

Good (449 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 37% 63% 356
Reporting on progress of apprentices 20% 80% 270
Getting new apprentices started 65% 35% 221
Working with small numbers of apprentices 89% 11% 127
Providing the right training at the right time 54% 46% 125
Initial assessment of apprentices 68% 32% 119
Improving apprentice skills 66% 34% 102
Adapting to my needs 55% 45% 92
Training facilities 81% 19% 75

Apprentice reviews

Good (37 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 73% 27%
Ensuring you understand the requirements of your end-point assessment 78% 22%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 76% 24%
Providing accessible training resources 76% 24%
Balancing online learning with classroom-based training to suit your apprenticeship 68% 32%
Taking into account your previous learning 81% 19%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 81% 19%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 81% 19%
Supporting you and your apprenticeship 73% 27%
Resolving any issues you have 76% 24%
Preparing you for success in your future career 73% 27%

Provider overview

WKCIC Group, deliver high quality professional training solutions designed to meet your organisation requirements and to improve the skills of your new and current workforce. Our team of experts are here to help employers understand more about the apprenticeship levy and support your business growth.

We are also offering employers free recruitment services and a £1000 government grant, when recruiting 16-18 within their business. We are offering free consultation with specialist trainers, we can develop and customise training to fit in with your business requirements, we offer flexible delivery within the workplace or within training centres.

Courses offered

View all 49 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Adult care worker (level 2)
Assistant accountant (level 3)
Assistant technical director (visual effects) (level 4)
Associate project manager (level 4)
Building services engineering craftsperson (level 3)
Building services engineering technician 2022 (level 3)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chef de partie (level 3)
Commercial procurement and supply (formerly Public sector commercial professional) (level 4)
Commis chef (level 2)
Custody and detention professional (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Data analyst (level 4)
Engineering technician (level 3)
Facilities management supervisor (level 3)
Facilities manager (level 4)
Facilities services operative (level 2)
Healthcare support worker (level 2)
Hospitality manager (level 4)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
HR support (level 3)
Infrastructure technician (level 3)
Installation and maintenance electrician (level 3)
Junior 2D artist (visual effects) (level 4)
Junior vfx artist (generalist) (level 4)
Lead adult care worker (level 3)
Leader in adult care (level 5)
Metal recycling general operative (level 2)
Operations or departmental manager (level 5)
People professional (level 5)
Pharmacy services assistant (level 2)
Pharmacy technician (integrated) (level 3)
Plumbing and domestic heating technician (level 3)
Procurement and supply assistant (level 3)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Rail engineering advanced technician (level 4)
Rail engineering operative (level 2)
Rail engineering technician (level 3)
Sales executive (level 4)
Senior healthcare support worker (level 3)
Software developer (level 4)
Surveying technician (level 3)
Team leader or supervisor (level 3)
Veterinary nurse (level 3)
Apprenticeship training course

Customer service specialist (level 3)

80% achievement rate (out of 50 apprentices)

45% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2021 to 2022 academic year.

Capital City College Group’s training options

Head office

Kings Cross Centre, 211 Grays Inn Road, London, WC1X 8RA

  • not available At apprentice’s workplace
  • available Day release
  • available Block release

Apprenticeship location

Check Capital City College Group’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
02073916400
Shortlisted

Capital City College Group is 1 of 334 training providers for Customer service specialist (level 3).

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