Training provider

B-SKILL LIMITED

Employer reviews

Good (31 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Getting new apprentices started	88%	12%	16
Communication with employers	73%	27%	15
Reporting on progress of apprentices	53%	47%	15
Providing the right training at the right time	79%	21%	14
Adapting to my needs	67%	33%	9
Improving apprentice skills	67%	33%	6
Working with small numbers of apprentices	100%	0%	5
Initial assessment of apprentices	67%	33%	3
Training facilities	0%	100%	1

Apprentice reviews

Good (12 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	75%	25%
Ensuring you understand the requirements of your end-point assessment	75%	25%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	92%	8%
Providing accessible training resources	92%	8%
Balancing online learning with classroom-based training to suit your apprenticeship	58%	42%
Taking into account your previous learning	83%	17%
Giving you relevant training that helps you perform your job better	92%	8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	83%	17%
Resolving any issues you have	83%	17%
Preparing you for success in your future career	92%	8%

Provider overview

Established in 2000, B-Skill is a main route provider of apprenticeships and a prime provider of AEB, learner loans and traineeships. Since the introduction of the apprenticeship levy, B-Skill has developed a reputation to provide its employer base with a comprehensive apprenticeship offer up to and including Level 5.

Our new end-to-end digital platform offers digital enrolment and provides apprentices with the full curriculum resources to facilitate off-the-job training, supported by experienced learning and development coaches from induction through to end point assessment.

Please see the full list of standards offered on the Find apprenticeship training for your apprentice website.

Courses offered

View all 6 courses offered by this provider

Select a course to view locations, training options and contact details.

Business administrator (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Operations or departmental manager (level 5)

Team leader or supervisor (level 3)

Youth support worker (level 3)

Apprenticeship training course

Customer service specialist (level 3)

67% achievement rate (out of 10 apprentices)

45% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2021 to 2022 academic year.

B-SKILL LIMITED’s training options

Head office

Ybn, Delta Bank Road, Gateshead, NE11 9DJ

• available At apprentice’s workplace
• not available Day release
• not available Block release

Apprenticeship location

Check B-SKILL LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

• Email: business@b-skill.com
• Telephone: 0333 900 0694
• Website: https://b-skill.com/apprenticeships-main/apprenticeship-standards-2/business-functions/

Shortlisted

B-SKILL LIMITED is 1 of 334 training providers for Customer service specialist (level 3).

View training providers for this course