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Training provider

CITY OF WOLVERHAMPTON COLLEGE

Employer reviews

Good (170 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 50% 50% 139
Reporting on progress of apprentices 24% 76% 114
Getting new apprentices started 77% 23% 70
Improving apprentice skills 61% 39% 57
Initial assessment of apprentices 86% 14% 50
Providing the right training at the right time 43% 57% 46
Adapting to my needs 80% 20% 45
Training facilities 69% 31% 42
Working with small numbers of apprentices 76% 24% 21

Apprentice reviews

Good (10 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 70% 30%
Ensuring you understand the requirements of your end-point assessment 70% 30%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 80% 20%
Providing accessible training resources 50% 50%
Balancing online learning with classroom-based training to suit your apprenticeship 60% 40%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 80% 20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 70% 30%
Resolving any issues you have 70% 30%
Preparing you for success in your future career 90% 10%

Provider overview

City of Wolverhampton College was graded 'Good' by Ofsted in January 2023.

The college works closely with employers to ensure their apprentices gain the skills needed to meet the demands of the business, and currently has over 600 apprentices working for organisations - from small, independent companies to large multi-nationals - across the Black Country, West Midlands and beyond.

Employers wanting to take on an apprentice can benefit from the college's free recruitment service which can support with identifying the best apprenticeship programme for the company's needs, advertising the vacancy, screening applicants and shortlisting candidates for interview, ensuring the right person is appointed to the job.

Courses offered

View all 35 courses offered by this provider
Apprenticeship training course

Customer service practitioner (level 2)

53% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2021 to 2022 academic year.

CITY OF WOLVERHAMPTON COLLEGE’s training options

Head office

Paget Road, Wolverhampton, WV6 0DU

  • available At apprentice’s workplace (national)
  • available Day release
  • not available Block release

Apprenticeship location

Check CITY OF WOLVERHAMPTON COLLEGE’s training options for the apprenticeship location.

Shortlisted

CITY OF WOLVERHAMPTON COLLEGE is 1 of 422 training providers for Customer service practitioner (level 2).

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