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Employer reviews

Good (81 reviews)

Employer review details
  • Excellent

    8 reviews out of 81 were given rating of Excellent

  • Good

    54 reviews out of 81 were given rating of Good

  • Poor

    13 reviews out of 81 were given rating of Poor

  • Very poor

    6 reviews out of 81 were given rating of Very poor


  1. Getting new apprentices started
  2. Working with small numbers of apprentices
  3. Initial assessment of apprentices

Things to improve

  1. Reporting on progress of apprentices
  2. Communication with employers
  3. Adapting to my needs
Apprenticeship training course

Customer service practitioner (level 2)

62% pass rate (out of 60 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the last academic year.

COVENTRY COLLEGE’s training options

Head office

Henley Road, Coventry, CV2 1ED

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check COVENTRY COLLEGE’s training options for the apprenticeship location.

Contact this provider about this course

024 7679 1700
View all 19 courses offered by this provider
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