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Infrastructure technician

Set people up on Information Technology (IT) systems, provide support and solve problems to help organisations run smoothly.

Summary of this apprenticeship standard


3 (equivalent to A levels at grades A to E)

Typical length
12 months
Current funding band
Up to £15,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

What apprentices will learn
  • maintenance processes and troubleshooting using digital tools and techniques
  • how to record, analyse and present data
  • problem solving and how to manage workflow
  • a knowledge of cabling and connectivity
  • the architecture of computer systems
  • an understanding of the differences in coding and logic
  • written and spoken communication skills

Apprentices will achieve:

  • 4 knowledge modules, set out in the apprenticeship standard
  • 1 professional or vendor qualification (set by employer)

Before taking their end-point assessment, apprentices must achieve level 2 English and maths (equivalent to GCSEs at grades A* to C).

Professional registration

This apprenticeship is recognised for entry on to the register of IT technicians, after demonstrating Skills Framework for the Information Age (SFIA) level 3 professional competence.

End-Point Assessment
View a list of end-point assessment organisations for this standard
Organisation Phone Number Email
BCS, The Chartered Institute for IT 01793 417417
Pearson Education Limited 07879 602674
BIIAB 01276 684449
Accelerate People Ltd
City and Guilds 0844 543 0000
The Colleges' Partnership Ltd 07843 582969
More Information

The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.