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Unified communications trouble shooter

Install equipment and software, handle incidents and requests for help across unified communications technologies.

Summary of this apprenticeship standard


4 (equivalent to certificate of higher education)

Typical length
24 months
Current funding band
Up to £18,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

What apprentices will learn
  • how to configure, maintain and install data solutions and network services
  • working with service and client architecture, features and troubleshooting tools
  • configuring and maintaining domain services, networks, servers and client software
  • troubleshooting hardware and software failures

Apprentices will achieve:

  • 1 internationally recognised vendor or professional qualification (set by employer)
  • 3 knowledge modules, set out in the apprenticeship standard

Before taking their end-point assessment, apprentices must achieve level 2 English and maths (equivalent to GCSEs at grades A* to C).

Professional registration

This apprenticeship is recognised for entry on to the Register of IT Technicians.

End-Point Assessment
View a list of end-point assessment organisations for this standard
Organisation Phone Number Email
BCS, The Chartered Institute for IT 01793 417417
More Information

The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.