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Credit controller / collector

Monitor and manage customer accounts, follow financial policies to collect money owed to organisations.

Summary of this apprenticeship standard


2 (equivalent to GCSEs at grades A* to C)

Typical length
12 months
Current funding band
Up to £5,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

Candidates will usually have level 2 maths and English.

What apprentices will learn
  • how to set policies, facilitate sales and manage financial risk
  • knowledge of financial law and regulations
  • invoicing, processing credit applications and monitoring payments
  • how to resolve disputes and support debt

Before taking their end-point assessment, apprentices must:

  • achieve level 1 English and maths (equivalent to GCSEs at grades D to G)
  • take the test for level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

None specified.

End-Point Assessment
View a list of end-point assessment organisations for this standard
Organisation Phone Number Email
Chartered Institute of Credit Management 01780 727272
NOCN 0300 999 1177
More Information

The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.