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Facilities Services Operative

Providing facilities services support to customers, staff and facilities management departments.

Summary of this apprenticeship standard


2 (equivalent to GCSEs at grades A* to C)

Typical length
12 months
Current funding band
Up to £3,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

What apprentices will learn
  • health and safety including manual handling and food safety
  • hard facilities management (maintenance) and soft facilities management (support) and the differences between these
  • how to carry out a conditions survey
  • energy usage and the efficiency of heating and lighting systems
  • the roles of experts such as contractors, engineers and surveyors
  • risk assessment
  • emergency and evacuation procedures
  • customer service, customer feedback and complaints procedures

Apprentices must have achieved the following before taking their end-point assessment:

  • level 2 English and maths (GCSE grades 9 to 4 or A* to C)
  • BIFM level 2 Certificate in Facilities Services Principles
Professional registration

Institute of Workplace and Facilities Management (associate)

End-Point Assessment
View a list of end-point assessment organisations for this standard
Organisation Phone Number Email
British Institute of Facilities Management 01279 712649
More Information

The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.