Apprenticeship training course

Digital support technician (level 3)

Maximising the effective use of digital office technologies, productivity software and digital communications in organisations.

• Qualification level: 3 ; Equivalent to A level.
• Typical duration: 15 months
• Apprenticeship category: Digital
• Maximum funding: £13,000 ; Maximum amount government will fund ; for apprenticeship training.
• Also known as:
  • Applications and on-line service executive
  • Data administrator
  • Database administrator
  • Digital applications specialist
  • Digital champion
  • Digital coach
  • Digital service advisor
  • Digital service agent
  • Digital service support
  • Digital support professional
  • Digital systems operator
  • Digital transformation associate
  • Ict support analyst
  • It operations technician
  • Operations technical specialist
  • Service centre operator
  • Technical support professional
• Skills:
  Skills an apprentice will learn

  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Full information on Digital support technician (level 3) is available from the Institute for Apprenticeships and Technical Education.

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