BETA This is a new service – your feedback will help us to improve it.

Public service operational delivery officer

Working in local and central government to ensure the public gets the services and protection they need.

Summary of this apprenticeship standard


3 (equivalent to A levels at grades A to E)

Typical length
12 months
Current funding band
Up to £2,500 per apprentice.
More information about funding
Entry requirements

Set by employer.

What apprentices will learn
  • legislation, policies and procedures
  • customer service
  • team working and communicating effectively
  • gathering and managing information
  • negotiating and influencing
  • problem solving and decision making
  • using IT systems

Apprentices will achieve:

  • a level 2 Award in Operational Delivery (Principles)
  • a level 3 Certificate in Operation Delivery (Advanced)

Before taking their end-point assessment, apprentices must achieve level 2 English and maths (equivalent to GCSEs at grades A* to C).

Professional registration

None specified.

End-Point Assessment
View a list of end-point assessment organisations for this standard
Organisation Phone Number Email
City and Guilds 0844 543 0000
SFJ Awards 0114 284 1970
Innovate Awarding Limited 0117 3142800
DSW Consulting 01302 760 008
The Colleges' Partnership Ltd 07843 582969
South West Councils 01823 270101
More Information

The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.