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Customer Service Specialist

Dealing with customer queries, purchases and complaints

Summary of this apprenticeship standard


3 (equivalent to A levels at grades A to E)

Typical length
15 months
Current funding band
Up to £4,000 per apprentice.
More information about funding
Entry requirements

Set by employer

What apprentices will learn
  • providing a positive customer experience
  • written and verbal communication skills
  • how to handle complaints or pass them onto a manager
  • managing complex situations calmly and efficiently
  • understand the impact customer service has on an employer's reputation

Apprentices must achieve level 2 English and maths (equivalent to GCSE grades 9 to 4 or A* to C) before taking their end-point assessment

Professional registration

Apprentices will be eligible to apply for membership of the Institute of Customer Service

End-Point Assessment
View a list of end-point assessment organisations for this standard
Organisation Phone Number Email
The Institute of the Motor Industry 01992511521
DSW Consulting
City and Guilds 0207 294 3201
NCFE/CACHE 0774 190 6185
Highfield Awarding Body for Compliance (HABC) 0845 226 0350
Training Qualifications UK 03333 583344
Innovate Awarding Limited 0117 3142800
Occupational Awards Limited 07957757970
Pearson Education Limited +44 (0) 7879 602674
More Information

The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.