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Customer Service Specialist

Dealing with customer queries, purchases and complaints

Summary of this apprenticeship standard


3 (equivalent to A levels at grades A to E)

Typical length
15 months
Current funding band
Up to £4,000 per apprentice.
More information about funding
Entry requirements

Set by employer

What apprentices will learn
  • providing a positive customer experience
  • written and verbal communication skills
  • how to handle complaints or pass them onto a manager
  • managing complex situations calmly and efficiently
  • understand the impact customer service has on an employer's reputation

Apprentices must achieve level 2 English and maths (equivalent to GCSE grades 9 to 4 or A* to C) before taking their end-point assessment

Professional registration

Apprentices will be eligible to apply for membership of the Institute of Customer Service

End-Point Assessment
View a list of end-point assessment organisations for this standard
Organisation Phone Number Email
The Institute of the Motor Industry 01992511521
DSW Consulting
Occupational Awards Limited 07957757970
NCFE/CACHE 0774 190 6185
Pearson Education Limited +44 (0) 7879 602674
Innovate Awarding Limited 0117 3142800
Training Qualifications UK 03333 583344
City and Guilds 0207 294 3201
Highfield Awarding Body for Compliance (HABC) 0845 226 0350
More Information

The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.