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Customer Service Specialist
Dealing with customer queries, purchases and complaints
Summary of this apprenticeship standard
- Level
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3 (equivalent to A levels at grades A to E)
- Typical length
- 15 months
- Current funding band
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Up to £4,000 per apprentice.
More information about funding - Entry requirements
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Set by employer
- What apprentices will learn
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- providing a positive customer experience
- written and verbal communication skills
- how to handle complaints or pass them onto a manager
- managing complex situations calmly and efficiently
- understand the impact customer service has on an employer's reputation
- Qualifications
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Apprentices must achieve level 2 English and maths (equivalent to GCSE grades 9 to 4 or A* to C) before taking their end-point assessment
- Professional registration
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Apprentices will be eligible to apply for membership of the Institute of Customer Service
- End-Point Assessment
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View a list of end-point assessment organisations for this standard
Organisation Phone Number Email City and Guilds 0207 294 3201 Jamie.Holland@cityandguilds.com The Institute of the Motor Industry 01992511521 epa@theimi.org.uk Innovate Awarding Limited 0117 3142800 contactus@innovateawarding.org DSW Consulting alyon@dsw.uk.net Training Qualifications UK 03333 583344 kelle.mcquade@tquk.org Highfield Awarding Body for Compliance (HABC) 0845 226 0350 bcressey@highfieldabc.com iCQ paul@icanqualify.co.uk Pearson Education Limited +44 (0) 7879 602674 ellyn.duggan@pearson.com NCFE/CACHE 0774 190 6185 DavidGallagher@ncfe.org.uk Occupational Awards Limited 07957757970 j.richardson-wilde@oawards.co.uk - More Information
The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.