Apprenticeship training course

Improvement technician (level 3)

Responsible for delivery and coaching of improvement activity within an area of responsibility.

• Qualification level: 3 ; Equivalent to A level.
• Typical duration: 14 months
• Apprenticeship category: Business and administration
• Maximum funding: £4,000 ; Maximum amount government will fund ; for apprenticeship training.
• Also known as:
  • Business Improvement Co-ordinator
  • Continuous Improvement Executive
  • Environmental Compliance Technician
  • Environmental Construction Oversight
  • Environmental Health And Safety Inspector
  • Environmental improvement compliance technician
  • Environmental improvement health and safety inspector
  • Lean Six Sigma Yellow belt and Quality Control Analyst
  • Operational Excellence/Lean Engineer
  • Process Technician
  • Transportation Planner
  • Transportation sustainability improvement planner
• Skills:
  Skills an apprentice will learn

  • Compliance: Work in accordance with organisational controls and statutory regulations
  • Communication: Share improvement progress through appropriate reporting
  • Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation
  • Change management: Engage through communications. Reinforce – positively and negatively. Effectively coach peers
  • Principles and methods: Use a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
  • Project selection and Scoping: Identify and scope improvement projects and establish clear measurable objectives
  • Problem definition: Develop a problem/opportunity statement supported by validated data
  • Voice of the customer: Apply techniques to identify customers, their requirements and translate these to metrics
  • Process mapping & analysis: Apply process mapping tools to visualise processes, analyse process performance establishing key insights for performance improvement
  • Lean tools: Apply techniques such as identification and removal of 8 wastes, 5S (Sort, Shine, Set, Standardise, Sustain), standard work, kaizen, visual displays and controls, error proofing, preventative maintenance
  • Data acquisition for analysis: Develop data collection plan and validated measurement processes to understand performance
  • Basic statistics & measures: Establish patterns and trends in data over time using tally, pie, run/trend and pareto charts
  • Data analysis-statistical methods: Identify common and special cause variation
  • Process capability & performance: Analyse product/process performance using good quality data
  • Root cause analysis: Use cause and effect diagrams, technique of 5 whys and graphical analysis to understand and verify root causes
  • Identification & prioritisation: Identify and prioritise improvement solutions
  • Benchmarking: Recognise the value of sharing best practice
  • Sustainability & control: Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business.

Full information on Improvement technician (level 3) is available from the Institute for Apprenticeships and Technical Education.

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