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Hospitality Manager

Managing businesses like hotels, bars and restaurants to ensure customers receive the best service possible.

Summary of this apprenticeship standard


4 (equivalent to certificate of higher education)

Typical length
18 months
Current funding band
Up to £6,000 per apprentice.
More information about funding
Entry requirements

Set by employer. Candidates will ideally have some experience working in a supervisory role.

What apprentices will learn
  • managing finances
  • monitoring levels of customer satisfaction
  • developing new business improvement ideas
  • customer relations skills
  • how to work out the resources needed for both busy and quiet times

Before taking their end-point assessment apprentices must have achieved level 2 English and maths (equivalent to GCSE grades 9 to 4 or A* to C)

Professional registration

None specified.

End-Point Assessment
View a list of end-point assessment organisations for this standard
Organisation Phone Number Email
Innovate Awarding Limited 0117 3142800
BIIAB 01276 684449
Training Qualifications UK 03333 583 344
Professional Assessment Ltd 0800 160 1899 / 07940 035681
Assessu 0115 975 9550
iCQ 07950 482786
More Information

The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.