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Hospitality Manager

Managing businesses like hotels, bars and restaurants to ensure customers receive the best service possible.

Summary of this apprenticeship standard


4 (equivalent to certificate of higher education)

Typical length
18 months
Current funding band
Up to £6,000 per apprentice.
More information about funding
Entry requirements

Set by employer. Candidates will ideally have some experience working in a supervisory role.

What apprentices will learn
  • managing finances
  • monitoring levels of customer satisfaction
  • developing new business improvement ideas
  • customer relations skills
  • how to work out the resources needed for both busy and quiet times

Before taking their end-point assessment apprentices must have achieved level 2 English and maths (equivalent to GCSE grades 9 to 4 or A* to C)

Professional registration

None specified.

End-Point Assessment
View a list of end-point assessment organisations for this standard
Organisation Phone Number Email
Professional Assessment Ltd 0800 160 1899 / 07940 035681
Assessu 0115 975 9550
BIIAB 01276 684449
Training Qualifications UK 03333 583 344
Babcock Assessments Ltd 0800 077 8738
Elite Hospitality Assessment Professionals Limited
Innovate Awarding Limited 0117 3142800
iCQ 07950 482786
More Information

The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.