Managing businesses like hotels, bars and restaurants to ensure customers receive the best service possible.
4 (equivalent to certificate of higher education)
- Typical length
- 18 months
- Current funding band
Up to £6,000 per apprentice.
More information about funding
- Entry requirements
Set by employer. Candidates will ideally have some experience working in a supervisory role.
- What apprentices will learn
- managing finances
- monitoring levels of customer satisfaction
- developing new business improvement ideas
- customer relations skills
- how to work out the resources needed for both busy and quiet times
Before taking their end-point assessment apprentices must have achieved level 2 English and maths (equivalent to GCSE grades 9 to 4 or A* to C)
- Professional registration
- End-Point Assessment
View a list of end-point assessment organisations for this standard
Organisation Phone Number Innovate Awarding Limited 0117 3142800 email@example.com BIIAB 01276 684449 firstname.lastname@example.org Babcock Assessments Ltd 0800 077 8738 email@example.com iCQ 07950 482786 firstname.lastname@example.org Training Qualifications UK 03333 583 344 email@example.com Professional Assessment Ltd 0800 160 1899 / 07940 035681 firstname.lastname@example.org Assessu 0115 975 9550 Jane.email@example.com
- More Information
The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.