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Apprenticeship training course

Electrical, electronic product service and installation engineer (level 3)

Installing and servicing a range of domestic and commercial equipment.

Qualification level
3
Equivalent to A level.
Typical duration
36 months
Apprenticeship category
Engineering and manufacturing
Maximum funding
£9,000
Maximum amount government will fund
for apprenticeship training.
Also known as
  • Installer
  • Service engineer
  • Service technician
Skills
Skills an apprentice will learn
  • Observe health and safety regulations and procedures including:
  • Apply electrical safety tests.
  • Avoid the hazard left by residual energy.
  • Ensure all tools and equipment are safe and fit for purpose.
  • Understand and apply EU/BS product standards.
  • Apply Portable Appliance Testing.
  • Identify and use the appropriate mode of communication and be able to deal with and listen to customers.
  • Comply with health and safety procedures to protect colleagues, customers and their family.
  • Resolve disputes and know who to report to in case of problems.
  • Research and apply environmental legislation that is current and appropriate to installations and repairs.
  • Advise customers on energy saving practices and choosing environmentally friendly purchases in the future.
  • Use the correct lifting techniques.
  • Apply safe stowing procedures.
  • Fit / remove safety bolts.
  • Deliver product.
  • Agree suitable site, with customer, for installation.
  • Carry out electrical safety tests.
  • Install product to manufacturer's regulations.
  • Make network connections including WiFi, Internet and blue tooth.
  • Demonstrate product to customer's satisfaction ensuring customer can operate product.
  • Complete paperwork including re-call registration if agreed with customer.
  • Select, use and apply diagnostic tools and aids to locate fault.
  • Ensure that there is not a primary reason for fault occurring.
  • Ensure replacement components are correct and meet specification.
  • Replace components or reinstate software using correct sequence, appropriate tools and techniques.
  • Ensure no damage to other components.
  • Ensure product is working properly, test it for electrical safety, EU/BS Standards and demonstrate it to the customer.
  • Communicate technical findings and Product / claim investigations, both verbally and in writing.
  • Observe and adhere to the principals of Electrostatic Discharge (ESD) when handling spare parts and open products
  • Apply the appropriate electrical, electronic & software principles to understanding the nature and reason for faults.
  • Understand and apply the principles behind product connectivity
  • Understand and complete Network & Router set-up
  • Relate performance to speed and/or set-up of the customer network
  • Understand Apps and use them in product function & troubleshooting

Full information on Electrical, electronic product service and installation engineer (level 3) is available from the Institute for Apprenticeships and Technical Education.

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