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Unified Communications Technician

Setting up and maintaining communications systems under supervision, and installing communication hardware and software.

Summary of this apprenticeship standard


3 (equivalent to A levels at grades A to E)

Typical length
12 months
Current funding band
Up to £15,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

Candidates will usually have either:

  • 5 GCSEs at grade A* to C (or equivalent)
  • other relevant qualifications and experience
  • an aptitude test with a focus on IT skills
What apprentices will learn
  • analysing system problems
  • installing and configuring components and systems
  • diagnostic tools to monitor and test network performance
  • upgrading hardware and software
  • interpreting technical specifications
  • giving customers technical support
  • knowledge of networks, cloud services, diagnostic and testing tools, and cabling

None specified.

Before taking their end-point assessment apprentices must:

  • achieve level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

Apprentices will be eligible to register on the Register of IT Technicians once they achieve Skills Framework of the Information Age level 3 professional.

End-Point Assessment
View a list of end-point assessment organisations for this standard
Organisation Phone Number Email
City and Guilds 0844 543 0000
The Colleges' Partnership Ltd 07843 582969
BCS, The Chartered Institute for IT 01793 417417
Smart Awards 024 76421125
Essential Learning and Skills Ltd 07736667131
More Information

The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.