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Hospitality supervisor

Supervising staff and activities within hospitality businesses including bars, cafes, conference centres, restaurants and hotels.

Summary of this apprenticeship standard

Level

3 (equivalent to A levels at grades A to E)

Typical length
12 months
Current funding band
Up to £5,000 per apprentice.
Warning The funding band maximum for this apprenticeship will change to £4,000 from 30 September 2019
More information about funding
Entry requirements

Set by employer.

Candidates will be expected to have worked in an operational role within the hospitality industry.

What apprentices will learn
  • customer service principles and practices - including building customer profiles, brand standards and creating customer centric cultures
  • business principles and practices - including financial and risk management, operating procedures and sales and marketing
  • leadership - including acting as a role model, leadership styles and supervisory management skills
  • team management - including performance and resource management and motivating and supporting team members
  • specialist bar, concierge, events, food and beverage, front office, hospitality outlet or house keeping supervising skills
  • health and safety standards, regulations and legislation within a hospitality environment
Qualifications

None specified.

Before taking their end-point assessment apprentices must:

  • achieve level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

None specified.

End-Point Assessment
View a list of end-point assessment organisations for this standard
Organisation Phone Number Email
The Army Catering Trust 01962 887247
NOCN 0300 999 1177
BIIAB 01276 684449
Highfield Awarding Body for Compliance (HABC) 0845 226 0350
Training Qualifications UK 03333 583 344
Assessu 0115 975 9550
City and Guilds 0844 543 0000
Pearson Education Limited +44 (0) 7879 602674
Innovate Awarding Limited 0117 3142800
Babcock Assessments Ltd 0800 077 8738
iCQ 07984 201555
Professional Assessment Ltd 0800 160 1899 / 07940 035681
Hygiene Sue Assessment 01892 524957
More Information

The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.