Apprenticeship training course

Team leader (level 3)

Managing individuals, teams, or projects to meet private, public, or voluntary organisational goals.

• Qualification level: 3 ; Equivalent to A level.
• Typical duration: 15 months
• Apprenticeship category: Business and administration
• Maximum funding: £5,000 ; Maximum amount government will fund ; for apprenticeship training.
• Also known as:
  • Duty lead
  • Project lead
  • Shift supervisor
  • Supervisor
  • Team leader
  • Trading manager
• Skills:
  Skills an apprentice will learn

  • Use resources to implement operational and team plans.
  • Use tools to organise, prioritise and allocate daily and weekly work activities.
  • Able to collate and interpret data and information and create reports.
  • Identify and support the development of the team through informal coaching and continuous professional development.
  • Use information and problem-solving techniques to provide solutions and influence the decision-making process.
  • Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
  • Review work processes to identify opportunities to improve performance and for continuous improvement.
  • Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
  • Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
  • Manage others through change by identifying challenges and the activities to resolve them.
  • Interpret organisational strategy and communicate how this impacts others.
  • Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
  • Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
  • Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
  • Manage and maintain relationships with a diverse workforce and stakeholders.
  • Negotiate with and challenge stakeholders to manage change and reduce conflict.
  • Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
  • Identify future changes in the sector such as technology advances that may impact their organisation.
  • Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Full information on Team leader (level 3) is available from the Institute for Apprenticeships and Technical Education.

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