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Operations / departmental manager
Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.
Summary of this apprenticeship standard
- Level
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5 (equivalent to foundation degree)
- Typical length
- 30 months
- Current funding band
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Up to £7,000 per apprentice.
More information about funding - Entry requirements
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Set by employer.
Candidates will usually have 5 GCSEs at grade C (or above).
- What apprentices will learn
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- operational management principles - including operational planning, contingency planning and continuous improvement
- business management principles - including business development, business finance, sales and marketing
- project management - including business change, prioritisation techniques and time, resource and risk management
- performance management - including achieving targets, delivering objectives and setting KPIs
- leadership and management techniques - including coaching and mentoring, delegation, decision making, recruitment and problem solving
- relationship management - including negotiation and networking skills and partner, stakeholder and supplier management
- communications - including active listening, interpersonal skills, report writing and digital, verbal, non-verbal and written communication skills
- Qualifications
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None specified.
Before taking their end-point assessment apprentices must:
- achieve level 2 English and maths (equivalent to GCSEs at grades A* to C)
- Professional registration
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Apprentices will be able to register as full members of the Chartered Management Institute (CMI) and Institute of Leadership and Management (ILM).
Apprentices with 3 years management experience will be able to apply for chartered manager status through the CMI.
- End-Point Assessment
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View a list of end-point assessment organisations for this standard
- More Information
The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.